Refund policy
Return & Refund Policy — Vynora
We offer a 14-day return window, meaning you have 14 days from the date your order is delivered to request a return.
Our goal is to work with customers to reach a fair and reasonable resolution, and our support team will do their best to assist you promptly.
To begin a return request, please contact us at:
Returns sent without prior approval will not be accepted or processed.
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Return Eligibility
To qualify for a return, your item must be:
• Unused and unopened
• In the same condition you received it
• In its original packaging
• Accompanied by a receipt or proof of purchase
Due to hygiene and safety standards, we cannot accept returns for products that have been opened, tested, or used.
Customers are responsible for all return shipping costs, including purchasing the return shipping label.
We do not provide prepaid return labels or cover return shipping fees.
Once your return request is approved, we will provide the return address and instructions.
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Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@tryvynora.store and include photos or video so we can verify the issue.
Once verified, we will provide a resolution which may include:
• Sending a replacement product at no cost, or
• Providing store credit or refund when appropriate.
Our goal is to resolve these issues quickly and fairly.
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Refund Eligibility
We prioritize exchanges and replacements whenever possible.
Refunds are typically considered for full-price (undiscounted) items that meet all return eligibility requirements.
Items purchased during sales, discounts, or promotional offers may be eligible for:
• Replacement
• Store credit
If a discounted item has a confirmed manufacturing or functionality issue, we may provide a replacement product rather than a refund.
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds are typically processed within 10 business days to the original payment method.
Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, please contact us at info@tryvynora.store.
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Hygiene & Safety — Non-Returnable Items
Due to the nature of cosmetic and skincare products, certain items cannot be returned once opened or used.
These include:
• Used or opened beauty products
• Makeup with broken seals
• Skincare products that have been opened
• Personal cosmetic tools that have been used
• Gift cards
• Shipping insurance
These restrictions help ensure the safety, quality, and integrity of all products for our customers.
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Exchanges
If you would like a different item, shade, or variation:
1. Contact us at info@tryvynora.store to request a return.
2. Once approved, return the original product.
3. After the return is confirmed, you may place a new order for the desired item.
Customers are responsible for the return shipping cost.
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European Union — 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must meet the following conditions:
• Unused
• Unopened
• Original packaging intact
• Proof of purchase provided
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Contact Us Before Filing a Dispute
We are committed to resolving any issues quickly and fairly.
If you experience any problem with your order, please contact our support team first so we can investigate and provide a solution.
Most issues can be resolved quickly without the need to initiate a payment dispute or chargeback.
By placing an order with Vynora, you acknowledge and agree to these return and refund terms.
If you have any questions, please contact us at info@tryvynora.store.